FAQs

PIAS-II Support Issue

1. Database problem

1) Check filename and location of DB; make sure path is valid and user has read/write access privileges.
2) If problem persists, try opening a new database.
3) If problem still persists, contact support@qea.com.

2. Measurement problem

1. Camera driver problem

2. Optics module not installed or contacts are dirty

1) Install an optics module on camera.

2) Inspect and clean the contacts between camera and optics.

3. USB overheating

Unit must be returned to QEA for service; contact support@qea.com.

4. Camera failure: camera not listed in Device Manager; no Unknown Device appears

Unit must be returned to QEA for service; contact support@qea.com.

USB overheating

Unit must be returned to QEA for service; contact support@qea.com.

Optics module not installed or contacts are dirty

1) Install an optics module on camera.

2) Inspect and clean the contacts between camera and optics.

1. Hardware not connected or not detected by Windows

1) Plug device into PC

2) Wait 30 seconds for Windows to recognize device, then restart SW.

2. IASLab software is already running

Close IASLab and restart

3. Camera driver problem: a) corrupted or missing driver, b) driver not installed correctly

4. Older device connected to newer PC

1) Power device with USB 2.0- or 3.0-compliant self-powered USB hub supplying at least 500mA per port

2) Avoid using any extension cables with your device

5. Camera interface board is not installed correctly

6. Hardware is failing

Return unit to QEA for repair; contact QEA at support@qea.com.

7. 32-bit SW installed on 64-bit system

Software must be upgraded; contact QEA at support@qea.com.

8. 32-bit SW previously installed on 64-bit system

1) Uninstall 32-bit software

2) Install 64-bit software (applies to clients who have already acquired 64-bit SW)

PIAS-II Error Message

1. Camera interface board is not installed correctly: camera not listed in Device Manager, but Unknown Device does appear

2. Hardware is failing: camera not listed in Device Manager; no Unknown Device appears

Return unit to QEA for repair; contact QEA at support@qea.com.

3. HW/SW incompatibility: 32-bit SW installed on 64-bit system

Software must be upgraded to 64-bit; contact QEA at support@qea.com.

4. 32-bit SW previously installed on 64-bit system

1) Uninstall 32-bit software
2) Install 64-bit software
(instructions apply to clients who have already acquired 64-bit SW)

1. Camera driver problem: a) Corrupted or missing camera driver b) Driver not installed correctly

2. Optics module not installed or contacts are dirty

Clean and install optics module before launching software.

If contacts are damaged, contact QEA at support@qea.com.

3. USB overheating

Unit must be returned to QEA for service; contact support@qea.com.

4. Camera failure: camera not listed in Device Manager; no Unknown Device appears

Unit must be returned to QEA for service; contact support@qea.com.

1. Database problem

1) Check filename and location of DB; make sure path is valid and user has read/write access privileges.
2) If problem persists, try opening a new database.
3) If problem still persists, contact support@qea.com.

2. Measurement problem

3) If problem still persists, contact support@qea.com.

1. Camera driver problem

2. Optics module not detected; optics and/or camera contacts are dirty

1) Install an optics module on camera.

2) Inspect and clean the contacts between camera and optics.

3. USB overheating

Unit must be returned to QEA for service; contact support@qea.com.

4. Camera failure: camera not listed in Device Manager; no Unknown Device appears

Unit must be returned to QEA for service; contact support@qea.com.

1. Camera interface board is not installed correctly: camera not listed in Device Manager, but Unknown Device does appear

2. Hardware is failing: camera not listed in Device Manager; no Unknown Device appears

Return unit to QEA for repair; contact QEA at support@qea.com.

3. HW/SW incompatibility: 32-bit SW installed on 64-bit system

Software must be upgraded to 64-bit; contact QEA at support@qea.com.

4. 32-bit SW previously installed on 64-bit system

1) Uninstall 32-bit software
2) Install 64-bit software
(instructions apply to clients who have already acquired 64-bit SW)

Likely cause: Older device connected to newer PC

1) Power device with USB 2.0- or 3.0-compliant self-powered USB hub supplying at least 500mA per port
2) Avoid using any extension cables with your device

If further assistance is needed, contact QEA at support@qea.com.

1. Camera interface board is not installed correctly: camera not listed in Device Manager, but Unknown Device does appear

2. Hardware is failing: camera not listed in Device Manager; no Unknown Device appears

Return unit to QEA for repair; contact QEA at support@qea.com.

3. HW/SW incompatibility: 32-bit SW installed on 64-bit system

Software must be upgraded to 64-bit; contact QEA at support@qea.com.

4. 32-bit SW previously installed on 64-bit system

1) Uninstall 32-bit software
2) Install 64-bit software
(instructions apply to clients who have already acquired 64-bit SW)

Optics module not installed or contacts are dirty

1) Install an optics module on camera.

2) Inspect and clean the contacts between camera and optics.

This error message occurs when the user attempts to run PIAS-II SW version 2.30 or older on a 64-bit Windows operating system.

Software must be upgraded. Contact QEA at support@qea.com.

1. Older device connected to newer PC

1) Power device with USB 2.0- or 3.0-compliant self-powered USB hub supplying at least 500mA per port
2) Avoid using any extension cables with your device

1. Hardware (camera) problem

2. Software (camera driver) problem: unit is 64-bit incompatible; unit draws too much power

Your device may be drawing too much power.
Try running with/without powered USB hub.

Windows encountered a problem installing the driver software for your device

3. Unit 64-bit incompatible; upgrade needed

Software must be upgraded; contact QEA at support@qea.com.

4. Unit draws too much power

1. Hardware not connected or not detected by Windows

1) Plug IASLab device into PC

2) Wait 30 seconds for Windows to recognize device, then restart SW

2. User re-launches IASLab software when it is already running [link to Solution =>]

Cancel re-launch, and continue working with the SW already running.

3. Corrupted or missing driver

PIAS-II Tips

The image save function of the PIAS-II only allows you to save as a bitmap.

If you would like to save to a more compressed format, you can do the following:

  1. Capture the image
  2. Type Ctrl + C to put a copy of the image on the clipboard
  3. Paste the clipboard to a program such as Paint
  4. Save the Paint file in your desired format.

 

This method is suitable if you are keeping a copy of the image for reporting or archiving. However, if you plan to analyze it with the PIAS-II software at a later date, the image must be saved as a bitmap.

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