If the software fails to launch, a number of different possible causes must be considered.
- Hardware not connected or not detected by Windows.
- Plug IASLab device into PC.
- Wait 30 seconds for Windows to recognize device.
- Restart software.
- Software is already running.
- Close IASLab and restart.
- Camera driver corrupted or missing .
- Older device connected to newer PC.
- Power device with USB 2.0- or 3.0-compliant self-powered USB hub supplying at least 500mA per port
- Avoid using any extension cables with your device
- Camera driver not installed correctly.
- Open the Device Manager, and look for the 1-wire device (i.e., the camera).If the camera driver is not installed properly, the device will not be listed, but you will see that an Unknown Device does appear.
- Select the unknown device, and manually install the driver.
- For instructions, GO TO “Reinstalling the camera driver manually” (pp20-22).
- The hardware is failing.
- The 1-wire device (camera) does not appear in the Device Manager, and no Unknown Device is listed.
- The unit must be sent back to QEA for repair. Please contact us at support@qea.com for instructions.
- 32-bit software has been installed on a 64-bit operating system.
- The 32-bit drivers do not work with 64-bit operating systems.
- The software must be upgraded. Please contact QEA at support@qea.com.
- 32-bit software was previously installed on a 64-bit system—applies only to clients who have already acquired 64-bit software.
- This problem occurs only with systems that originally shipped with 32-bit software, before 64-bit support was available, for which an upgrade to 64-bit was subsequently acquired.
- In these cases, the device drivers in the Device Manager appear to have been installed correctly, but the software cannot recognize the camera.
- To overcome the problem, uninstall the older software, and then install the 64-bit upgrade.
